Six months of SIERRA Nexus: growing, and supported where the work happens

Six months after go-live, SIERRA Nexus has expanded to more departments and plants at Sierra Textiles.

As more people came onto Nexus, support requests grew with them. That's what a healthy rollout looks like: more users bring more questions, new workflows and new ideas. To keep up, we adapted Freshdesk so people on the plant floor can submit a ticket themselves, without going through a manager or sending an email. Every request is tracked and answered by the team that built the system.

Support isn't an add-on to Nexus. It's how we make sure the system keeps up with the business.