Faster, better-informed support with MCP

Our support team now answers questions faster, backed by real knowledge of each client's system. We connected the AI assistant our support agents use to our own documentation and system knowledge through MCP (Model Context Protocol), an open standard for giving AI tools secure access to the right information.

When a ticket comes in, an agent can ask how a module works or what changed recently, and get an answer grounded in our real documentation instead of a guess. The answer still comes from our support agents. The AI just gets them there faster.

This is what we mean by "not against AI": we use it to take the waiting out of support, and people stay accountable for the answer.